Making a Complaint

We endeavour to provide you with the best advice and service at all times. If, however, you are not satisfied with our services, then we encourage you to contact us.

Please call us on 03 9123 1211 or put your complaint in writing to our office via email on admin@dbadvisers.com.au and we will endeavour to respond to you within 24 hours of receiving your complaint.

If you are not satisfied with our response after 30 days of lodging your complaint, you can refer it to the Australian Financial Complaints Authority (AFCA) of which we are a member.

This service is provided to you free of charge and their contact details are as follows:

Australian Financial Complaints Authority (AFCA)

GPO Box 3, Melbourne VIC 3001

Phone: 1800 931 678

Email: info@afca.org.au

Website www.afca.org.au